Terms of service

Terms of Service

Last Updated: August 22, 2026

Welcome to Mateora. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and related features.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

Throughout these Terms, "Mateora," "we," "us," and "our" refer to Mateora.

1. Eligibility

By using our website or purchasing from Mateora, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.

You may not use our products or services for any unlawful or unauthorized purpose.

2. Online Store Terms

You agree not to:

  • Use our website for illegal or fraudulent purposes

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with the operation or security of our website

  • Upload or transmit malicious code, viruses, or harmful technology

  • Copy, reproduce, resell, or exploit any portion of our website without authorization

  • Use false or misleading information when placing an order

We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts when we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, pricing, and other information displayed on our website are accurate.

However, product packaging, colors, appearance, ingredients, or other details may occasionally vary from the images or information displayed online.

We reserve the right to:

  • Update product descriptions

  • Modify products or formulations

  • Correct errors or inaccuracies

  • Discontinue products

  • Change pricing at any time

Changes will not affect orders that have already been completed unless required by law or necessary to correct an obvious pricing or listing error.

4. Wellness and Supplement Disclaimer

Mateora products are intended for general wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website, advertising, emails, product pages, packaging, or other communications is provided for general informational purposes only and should not be considered medical advice.

Individual results may vary.

You should consult a qualified healthcare professional before using any dietary supplement, particularly if you:

  • Are pregnant or nursing

  • Are under medical supervision

  • Have a medical condition

  • Take prescription or over-the-counter medications

  • Have allergies or sensitivities to any ingredients

Always review product labels, ingredient lists, warnings, and directions before use.

Stop using a product and seek appropriate medical advice if you experience an adverse reaction.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product availability

  • Suspected fraud

  • Incorrect pricing

  • Payment issues

  • Errors in product or order information

  • Unusually large purchase quantities

  • Suspected resale activity

  • Violation of these Terms

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

6. Pricing and Payment

Prices displayed on our website are shown in the applicable currency presented at checkout.

You agree to provide current, complete, and accurate billing and payment information.

Applicable taxes, shipping fees, discounts, and other charges will be displayed during checkout when required.

We reserve the right to correct pricing errors, even after an order has been submitted. If an error affects your order, we may contact you to provide the option to proceed at the correct price or cancel the order.

7. Promotions and Discount Codes

From time to time, Mateora may offer:

  • Promotional discounts

  • Coupon codes

  • Free shipping offers

  • Limited-time sales

  • Giveaways

  • Other promotional offers

Promotions may be subject to additional terms, expiration dates, eligibility requirements, product exclusions, or purchase minimums.

Unless otherwise stated, discount codes cannot be combined.

We reserve the right to modify, suspend, or cancel promotions where permitted by law.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference.

Delivery dates are estimates unless expressly stated otherwise.

Mateora is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, transportation disruptions, incorrect shipping information, or other delivery-related issues.

Customers are responsible for providing accurate shipping information during checkout.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Mateora offers a 30-Day Satisfaction Guarantee subject to the terms and eligibility requirements described in that policy.

We reserve the right to deny requests that we reasonably determine involve fraud, repeated refund abuse, misuse of products, or other attempts to exploit our return policy.

10. Accuracy of Account and Order Information

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for updating your information when necessary.

We are not responsible for delays, failed deliveries, or other issues resulting from inaccurate information provided by the customer.

11. Intellectual Property

All content available through Mateora, including but not limited to:

  • Brand names

  • Logos

  • Product names

  • Product packaging

  • Website designs

  • Graphics

  • Images

  • Videos

  • Written content

  • Advertising materials

  • Icons

  • Product descriptions

is owned by or licensed to Mateora and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, create derivative works from, or commercially exploit our content without prior written permission.

Use of our website does not grant you ownership of any Mateora intellectual property.

12. User Content, Reviews, and Feedback

If you submit reviews, photographs, comments, feedback, testimonials, suggestions, or other content to Mateora, you represent that you have the right to provide that content.

By submitting content, you grant Mateora a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content for legitimate business, marketing, promotional, and operational purposes, subject to applicable law.

You may not submit content that:

  • Is false or intentionally misleading

  • Violates another person's intellectual property rights

  • Is defamatory, abusive, threatening, or unlawful

  • Contains malicious software

  • Violates another person's privacy rights

We reserve the right to remove or decline to publish content at our discretion.

13. Prohibited Uses

You may not use our website or services to:

  • Violate any applicable law

  • Infringe intellectual property rights

  • Harass, abuse, threaten, or discriminate against others

  • Submit false or misleading information

  • Collect personal information about others without authorization

  • Send spam or unauthorized solicitations

  • Attempt to interfere with website security

  • Scrape, crawl, or extract website data through unauthorized automated methods

  • Introduce malware or harmful code

  • Attempt to circumvent fraud-prevention or security measures

We may suspend or terminate access for prohibited activity.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment processors, shipping carriers, social media platforms, analytics providers, or other websites.

Mateora does not control these third parties and is not responsible for their:

  • Content

  • Privacy practices

  • Security practices

  • Products

  • Services

  • Terms and conditions

Your use of third-party services may be governed by separate terms and privacy policies.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website, services, and products are provided on an "as available" and "as is" basis, except for any express guarantees provided by Mateora or warranties that cannot legally be excluded.

We do not guarantee that:

  • Our website will always be available or error-free

  • Information on our website will always be complete or current

  • Use of our products will produce any particular outcome

  • Individual wellness or lifestyle results will match testimonials or marketing examples

Nothing in these Terms limits rights that cannot legally be waived under applicable consumer protection laws.

16. Limitation of Liability

To the fullest extent permitted by law, Mateora and its affiliates, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of our website, services, or products.

Where liability cannot legally be excluded, Mateora's liability will be limited to the maximum extent permitted by applicable law.

These limitations do not apply where prohibited by law.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Mateora and its affiliates, employees, service providers, contractors, and representatives from claims, liabilities, damages, losses, and reasonable expenses resulting from:

  • Your violation of these Terms

  • Your misuse of our website or services

  • Your violation of applicable law

  • Your infringement of another party's rights

18. Privacy

Your submission and use of personal information through our website is governed by our Privacy Policy.

By using Mateora, you acknowledge that you have reviewed our Privacy Policy.

19. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping charges

  • Availability

  • Product details

We reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary.

20. Force Majeure

Mateora will not be responsible for delays or failures resulting from events outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Labor disruptions

  • Transportation interruptions

  • Carrier delays

  • Government actions

  • Internet or technology outages

  • Supply chain interruptions

  • Other events beyond our reasonable control

21. Termination

We may suspend or terminate your access to our website or services if you violate these Terms or engage in conduct that could harm Mateora, our customers, or third parties.

Any obligations or liabilities incurred before termination will survive termination where applicable.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies posted on our website, constitute the agreement between you and Mateora regarding your use of our website and services.

24. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, services, business practices, or legal obligations.

Updates will be posted on our website with a revised Last Updated date.

Your continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

25. Governing Law

These Terms will be governed and interpreted in accordance with applicable laws of the United States and any applicable state laws, without limiting any mandatory consumer rights available to you under applicable law.

26. Contact Us

If you have questions about these Terms of Service, please contact us at:

support@mateorastore.com