Privacy Policy

Last Updated: August 22, 2026

Mateora ("Mateora," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, communicate with us, or otherwise interact with Mateora.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Mateora, we may collect the following categories of information.

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name

• Email address

• Billing and shipping information

• Payment and transaction information

• Order history

• Account information, if applicable

• Customer support communications

• Product reviews or feedback

• Information submitted through forms, surveys, promotions, or other features on our website

Payment information may be processed directly by third-party payment processors. Mateora may not directly store your complete payment card information.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring websites

• Date and time of visits

• Approximate location based on IP address

• Interactions with our website and advertisements

• Cookie and similar technology information

We may use cookies, pixels, tags, and similar technologies to collect this information.

2. How We Use Your Information

We may use personal information to:

• Process, fulfill, and deliver orders

• Process payments and refunds

• Provide order confirmations and shipping updates

• Communicate with you about your purchases

• Respond to customer service requests

• Operate and improve our website

• Personalize your shopping experience

• Maintain and improve our products and services

• Detect and prevent fraud, misuse, and security incidents

• Analyze website traffic and customer behavior

• Measure the performance of advertising campaigns

• Show you advertisements that may be relevant to your interests

• Send promotional emails, offers, or product updates when permitted by law

• Comply with applicable legal and regulatory requirements

3. Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies to operate our website and better understand how visitors use it.

These technologies may be used for:

• Essential website functionality

• Remembering preferences

• Shopping cart functionality

• Analytics and performance measurement

• Fraud prevention

• Advertising and marketing

• Measuring advertising effectiveness

Some cookies are necessary for our website to function. Others may be used for analytics or advertising purposes.

Depending on your location and applicable law, you may be able to manage certain cookie preferences through your browser or privacy controls made available on our website.

Disabling certain cookies may affect the functionality of the website.

4. Advertising and Analytics

We may work with third-party advertising, analytics, and marketing providers to understand how customers interact with our website and advertisements.

These providers may use cookies, pixels, device identifiers, and similar technologies to collect information about your activity over time and across websites or services.

This information may be used to:

• Measure advertising performance

• Understand customer behavior

• Improve our marketing campaigns

• Create or measure audiences

• Deliver more relevant advertising

Where required by applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising or cross-context behavioral advertising.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business.

These parties may include:

Service Providers

We may share information with companies that assist us with:

• Ecommerce and website hosting

• Payment processing

• Order fulfillment

• Shipping and delivery

• Customer support

• Email and SMS communications

• Website analytics

• Advertising and marketing

• Fraud prevention

• Information technology and security

These providers may process personal information on our behalf in connection with the services they provide.

Business Transactions

If Mateora is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Legal and Safety Purposes

We may disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law

• Respond to lawful legal requests

• Protect our rights or property

• Protect customers or others

• Investigate fraud or illegal activity

• Enforce our terms and policies

• Protect the security of our website or business

6. Sale or Sharing of Personal Information

Mateora does not sell personal information for money.

However, certain advertising and analytics activities involving cookies or similar technologies may be considered a "sale," "sharing," or use for targeted advertising under certain U.S. state privacy laws.

Where applicable, you may have the right to opt out of these activities.

You may contact us at support@mateorastore.com with questions regarding your privacy choices.

Where available, you may also use privacy or cookie preference controls provided through our website.

7. Email Marketing

If you subscribe to Mateora marketing communications, we may send you information about:

• Products

• Promotions

• Discounts

• Special offers

• Company updates

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may still send non-promotional communications relating to your orders, transactions, account, or customer service requests.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of personal information

• Request a copy of certain personal information

• Opt out of certain targeted advertising

• Opt out of the sale or sharing of personal information as defined by applicable law

• Limit certain uses of sensitive personal information, where applicable

• Withdraw consent where processing is based on consent

• Appeal a decision regarding a privacy request where applicable

We will not discriminate against you for exercising privacy rights provided by applicable law.

To submit a privacy request, contact:

support@mateorastore.com

We may need to verify your identity before processing certain requests.

9. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, where applicable.

These rights may include the right to:

• Know what categories and specific pieces of personal information we collect

• Know the purposes for which personal information is collected or used

• Know the categories of third parties to whom information is disclosed

• Request correction

• Request deletion

• Opt out of the sale or sharing of personal information

• Limit certain uses and disclosures of sensitive personal information

• Receive equal service and pricing when exercising privacy rights

To make a request, contact support@mateorastore.com.

We may request information necessary to reasonably verify your identity and request.

10. Global Privacy Control

Where required by applicable law and supported by our website technology, we may recognize browser-based opt-out preference signals such as Global Privacy Control (GPC) as a request to opt out of certain data sharing or targeted advertising activities.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy

• Complete transactions

• Maintain business and accounting records

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Satisfy legal, tax, regulatory, and compliance obligations

The length of time information is retained may vary depending on the type of information and the reason it was collected.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

13. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

Mateora is not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of any third-party services you choose to use.

14. Children's Privacy

Our website and products are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete the information.

If you believe a child has provided personal information to us, please contact support@mateorastore.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements.

When changes are made, the updated policy will be posted on our website with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

support@mateorastore.com